The Chamber of Commerce is pleased to partner with the Province of Nova Scotia to offer our members free professional development courses!
Check out these 2 courses starting in January 2024:
Performance Management with Lisette Jones (Registration is now closed for Performance Management as the course is full)
Wednesdays 9:00am-1:00pm | Starting January 17th 2024 for 10 weeks
The intention of this program is to provide you with a general overview and understanding of the role of performance management as an integral function of HR in your company – whether you have one or 50 employees. In addition to laying the foundation for a performance management system, the program will provide knowledge, tools and templates for engaging your employees, and applying coaching techniques to support your team in being the best they can be.
Learning Outcomes:
•Identify the core components of performance management
•Identify the four learning styles
•Explain how learning styles impact performance
•Manage performance logs
•Create a process for checking in with employees
•Conduct stay interviews
•Developing SMART performance goals
•Identify when and how to provide the three main forms of feedback
•Explain the three feedback triggers
•Illustrate the J Curve
•Design performance appraisals tools
•Identify the steps in progressive discipline
•Manage common performance issues
•Define the fundamentals of coaching
•List the elements in asking the right questions
•Compare and contrast facilitating versus directing a team’s direction
•Compare and contrast strategic questioning techniques and identify when to apply each
Customer Service Excellence with Lisa Olie
Mondays 9:00am-1:00pm | Starting January 15th 2024 for 10 weeks
This program creates the opportunity for you to provide the best experience possible for your customers. You will explore key elements of customer service standards, gain clarity on your customers’ expectations, study the seven types of challenging customers, and learn how to navigate difficult customer situations.
You will explore in-person, telephone and online/email customer interactions in various business settings to help you analyze your current customer experience and develop customer service strategies tailored to your business. You will learn techniques to improve internal customer service to help make you a better customer to your suppliers and business community.
These 10 week courses are free, customized to your needs, and provincially certified, with a value in excess of $1,500 per person.
Seats are limited and will be offered on a first come, first served basis.
Classes will be virtual so you must have a computer with a webcam to interact properly.
Requirements
- Must be an owner or employee of a business based in Nova Scotia
- Be willing to complete detailed registration form
- In order to graduate you must attend 80% of classes
To Register
Complete the registration form and email it to info@yarmouthchamberofcommerce.com or call the office at 902-742-3074
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Для меня выбор краски для внутренних работ — это не про «какая подешевле», а про комфорт и результат на годы. Я смотрю на состав, укрывистость, износостойкость и то, как краска ведёт себя в реальных условиях: легко ли наносится, не пахнет ли резко, можно ли мыть стены без следов. Важно и то, как цвет выглядит при разном освещении — тестирую образцы заранее и не полагаюсь только на палитру.
Со временем я поняла, что качественная краска экономит и время, и нервы: меньше слоёв, аккуратный финиш и отсутствие переделок. Внутренние работы — это про пространство, в котором живёшь каждый день, поэтому компромиссы здесь неуместны.
А вы при выборе краски ориентируетесь на цену или на то, как она будет работать в вашем интерьере?
Если будет много полезных ответов — соберу мини-гайд о том какой должна быть краска для пола
From my experience, communication with the store can tell you a lot. If they ignore basic questions or reply with copy pasted text, I become suspicious. Forums, blogs and communities create a kind of collective memory for shoppers. This is why I like reading and posting on forums and community websites. Price is important to me, but quality and comfort are even more important in the long run.
If anyone is interested in real user experiences, I sometimes write short notes about the shops I test.
You can find one of the pages here:
visit this page
When a store shows clear shoulder width, bust, waist and length, it is much easier to choose. If a website gives a detailed guide for measurements, I feel more confident when ordering. A good store usually answers questions quickly and does not hide behind canned messages. Over the last months I noticed that some of my favorite items are not the most expensive ones. When it comes to eyewear, the small details really matter over time. At least here we can see more honest opinions and not only polished marketing content. I also check if the lenses have any blue light filter or anti-reflection coating.
Maybe this is useful for someone.